Grievance Redressal

As required under the Consumer Protection Act 2075 (Section 29) and guidelines issued by the Department of Commerce, Supplies and Consumer Protection (DOCSCP), Vesh Nepal has designated a Grievance Officer to address consumer complaints.

Designated Grievance Officer

Name: Grievance Officer, Vesh Nepal

Email: grievance@veshnepal.com

Address: Vesh Nepal Pvt. Ltd., Kusunti – 13, Lalitpur, Bagmati Province, Nepal

Working Hours: Sunday – Friday, 10:00 AM – 5:00 PM (NST)

How to File a Grievance

Send your complaint by email

Email grievance@veshnepal.com with: your full name, registered mobile number, order or listing reference, and a description of your complaint.

Acknowledgement within 2 business days

You will receive a written acknowledgement of your complaint with a reference number.

Resolution within 30 days

As mandated by CPA 2075, we aim to resolve all grievances within 30 calendar days of receipt. Complex cases may take longer; we will keep you informed.

Escalation to DOCSCP

If you are not satisfied with the resolution provided by Vesh Nepal's Grievance Officer, you have the right to escalate your complaint to the Department of Commerce, Supplies and Consumer Protection (DOCSCP), Government of Nepal.

Department of Commerce, Supplies and Consumer Protection
Ministry of Industry, Commerce and Supplies
Singha Durbar, Kathmandu, Nepal
Website: www.docscp.gov.np

Consumer Rights Reminder

Every consumer has the right to seek redress under Consumer Protection Act 2075. Filing a complaint with us is free of charge and your account will not be penalised for raising a legitimate grievance. See also: Consumer Rights.