Return & Refund Policy

Buyer returns are governed by Nepal's Consumer Protection Act 2075, Section 18, which entitles buyers to returns for defective or misrepresented goods.

Return Eligibility

Eligible for Return

Item significantly different from listing description
Item arrived damaged or defective
Counterfeit or fake branded item received
Seller failed to disclose known defects
Wrong item delivered

Not Eligible

Change of mind (item as described)
Sizing issues where measurements were accurately listed
Minor wear consistent with stated condition
Return request raised after 7 days of receipt
Items sold as-is with all defects clearly disclosed

Return Window

All return requests must be raised within 7 calendar days of receiving the item, as provided under Consumer Protection Act 2075. Requests after this window will not be accepted.

How to Request a Return

Contact the Seller

Message the seller via in-app chat, explain the issue, and attach photos as evidence. Most issues are resolved at this stage.

Open a Dispute

If the seller does not respond within 48 hours or refuses a valid return, open a dispute via the Dispute Resolution process.

Ship the Item Back

If the return is approved, the seller will provide a return address. Use a trackable courier and keep the receipt. Return shipping costs are borne by the seller for eligible returns.

Receive Refund

Once the seller confirms receipt of the returned item, your refund is processed back to your original payment method (eSewa/Khalti) within 3–5 business days.

Refund Timelines

Payment Method Refund Timeline

eSewa 1–3 business days

Khalti 1–3 business days